We have personally bought several times from West Elm ourselves and with the lack of West Elm furniture reviews online, we thought we’d share our honest thoughts about West Elm (not sponsored). 

In this post, we’re sharing our all-time favorite West Elm home decor purchases we’d buy again, along with our customer service experience, and whether we think West Elm furniture is good quality or not.

Sharing our West Elm furniture reviews, experience with customer service, and if West Elm furniture is good quality or worth it.

Our Favorite West Elm Furniture and Decor We’d Buy Again:

1. West Elm Andes Sectional

Our living room Andes sectional definitely tops our list – we love this sofa so much! There are so many Andes sofa configurations to choose from, depending on what will work best for your space, all of which look so good! 

For our home, we chose the L-shape sectional, which is super versatile and maximizes seating for guests. Because of the symmetrical look, it also helps to rotate the bottom cushions for more even wear.

We’re very disciplined about rotating and fluffing the back cushions every so often and I feel it really helps to keep the sectional looking as good as new even after 4+ years of daily use!

The fabric we have is Stone Twill (which I think is not available anymore) but I would recommend ordering the free fabric swatches online to see accurate fabric colors.

The modern and minimal design of the Andes is what really drew us to it and I’m definitely bringing this sectional to use in our next house too!

Review: Check out our detailed review of the West Elm Andes sectional here.

Sharing our West Elm furniture reviews, experience with customer service, and if West Elm furniture is good quality or worth it.
Andes Sectional | 8×10 Rug | Poufs | Faux Plant | Art Frames | Throw Pillow | Coffee Table (similar)

2. West Elm Mid-Century Desk (Color: Acorn)

I have used this mid-century desk every day in my office for the past 2 years and it’s still as good as new! I’ve had no issues with it through daily use but note that you do have to be mindful not to jam your office chair armrests into the middle drawers.

I chose this desk because it really encompasses the mid-century modern look I was going for and truly anchors my whole neutral office. The acorn color is really beautiful and adds the perfect amount of warmth.

I love the large amount of desktop workspace it offers with 52″w x 24″d of space to use. One of my favorite aspects of this desk is its two deep drawers on the sides, enabling me to keep extra pens, paper clips, stapler, notebooks, and other office supplies hidden out of the way.

The center thinner drawer is really unique too and I love how I can hide away my planner and my most reached-for items until I need to pull them out for the day. These drawers are the main reason why I can maintain a very minimal and tidy workspace.

The desk comes fully assembled already and delivered to the room you need, which was helpful since my office was two flights up in our townhouse. If you’re looking for a midcentury modern desk, I’ve been really happy with this one!

Read my full review on this desk here!

Sharing our West Elm furniture reviews, experience with customer service, and if West Elm furniture is good quality or worth it.
Desk | Monitor | Floating Shelves | Rug | Curtains

RELATED: Viv’s Midcentury Modern Inspired Office Tour

3. West Elm Slope Leather Lounge Chair

 We have the Slope leather lounge chair in the “faster ship” nut saddle leather color, which has held up really great over the past 3 years!

We really like the soft feel of the leather and the color is perfect to introduce some warmth to our home decor. The chair itself is pretty slim and has a smaller profile to it, which is great for smaller spaces, like in the corner of our small home office pictured below.

Because it’s quite slim, it’s obviously not going to be as comfortable as a full-on armchair. But in our case, an armchair would’ve been too bulky for this space and we specifically chose the Slope lounge chair because of its modern minimalist look!

Sharing our West Elm furniture reviews, experience with customer service, and if West Elm furniture is good quality or worth it.
Lounge Chair | Shelves | Faux Plant | Throw Pillow | Rug

4. West Elm Mid-Century Turned Wood Leg Planters

I’m so glad I bought these West Elm Midcentury planters years ago! We have the tall planter (color: White and Gold) next to our sectional in our living room pictured below.

The dimensions are 14″D x 23.6″H and I love the simple and unique design of the mid-century planter. To complete the look, we paired the planter with a faux snake plant and covered it with some moss.

I also ordered the alternate wide version in black and gold, but that version was a lot wider than I realized. I definitely like the tall planter version better due to the size being more proportionate to this space! If you have a really big plant, like a fiddle leaf fig for example, then the wide version could work well for that.

RELATED: Browse our House Tour with Links to our Home Decor Sources!

Sharing our West Elm furniture reviews, experience with customer service, and if West Elm furniture is good quality or worth it.
Planter | Andes Sectional | 8×10 Rug | Poufs | Faux Plant | Coffee Table (similar)

Our West Elm Customer Service Experience

I’ve read online and heard about bad experiences with West Elm customer service, like furniture not showing up when it was scheduled to be delivered, but we’ve never experienced that in the numerous separate times we’ve ordered. 

The delivery people have always been great and there was only one issue one time. After our Andes sofa was delivered, I noticed a couple of scuffs on our wall and I notified West Elm of the damage from the delivery. 

They communicated back promptly with how to file a claim with their delivery insurance and we ended up getting $165 back. So in our case, we felt like we were pretty happy with their customer service and for compensating us. We patched the wall and it was all good.

Is West Elm Furniture Good Quality? 

I myself had wondered this years ago when I was researching online about ordering from West Elm to decorate our first home. Especially with a big purchase like our living room sectional, I was very nervous to order without first reading proper West Elm furniture reviews and whether the furniture would last.

After having a few different West Elm products for almost 4 years at this point, I would say it depends on what you get. If you go to a West Elm store in person to browse, that’ll be your best bet to really examine the furniture yourself before purchasing. 

For example, when we were searching for bedroom nightstands, we considered West Elm nightstands since we were already going to buy a bed from them. However, when we went in person to check it out we didn’t really think the nightstand drawers were that great for the price and we also weren’t a huge fan of their dresser drawers too, just from trying it out in-store. 

Alternatively, as we’ve mentioned before, we personally love the Andes sofa and find that to be great quality and we’ve had no issues with it after years of use! 

We hope you found this blog post on West Elm furniture helpful!

Follow along on IG @vivandtim.home for more home decor ideas and to see behind-the-scenes updates for our custom home build!

YOU MAY ALSO LIKE:

SAVE & PIN FOR LATER:

Sharing our West Elm furniture reviews, experience with customer service, and if West Elm furniture is good quality or worth it.

Comments (2)

  1. Kelsey says:

    I love those planters! I’ve never bought anything from West elm before, but I love all the neutral and natural colors they have.

Leave a Comment

Your email address will not be published.